How do I pay for it? 

We ask for the installation fee and first months rental once your equipment is installed and working to our satisfaction. We prefer to use direct debits - as you are billed on the correct days for the correct amount. We use the payment provider 'GoCardless' for this service - they act as a broker between us and you. By doing this, we never see your bank details. You can always pay each invoice using Bank Transfer - our invoices always contain links to both methods.

We will always send you a monthly VAT invoice via email for your records. This doesn't meant that your payments have failed. If you fall behind, we will email you a statement showing the payments we've received and the invoices we've generated.

What are the contractual terms? 

After the initial 12-month period, it’s a one-month rolling contract. We don't want unhappy customers, and we don't believe in locking you in to a service you don't want. 

If your installation costs have been covered by the BDUK scheme, and should you withdraw from this kind of contract early, you may have to repay the BDUK grant.