How do I pay for it?
We ask for the installation fee and first months rental once your equipment is installed and working to our satisfaction. We prefer to use direct debits - as you are billed on the correct days for the correct amount. We use the payment provider 'GoCardless' for this service - we never see your bank details. You can always pay each invoice using Bank Transfer - our invoices always contain links to both methods. We used to accept PayPal, but their fees - over £2/transaction - made it far too expensive on a monthly basis.
We will always send you a monthly VAT invoice via email for your records. This doesn't meant that your payments have failed. If you fall behind, we will email you a statement showing the payments we've received and the invoices we've generated.
What are the contractual terms?
After the initial 3-month period, its a one-month rolling contract. We don't want unhappy customers, and we don't believe in locking you in to a service you don't want.
If your installation costs have been covered by the BDUK scheme a longer minimum contract period - 12 months - applies. Should you withdraw from this kind of contract early, you may have to repay the BDUK grant.